Q: Where do we pick up/drop off the van ?

A: For the 2025 season our pick up will be in the East Lothian village of Ormiston. In previous seasons we have been very flexible on location pick ups.  However, we are a family run business and this year we are having a baby! Therefore, pick up will be at our home. This is the perfect location to start your trip. Ormiston is a direct bus ( number 113) from the centre of Edinburgh and takes under an hour. We are right beside the city bypass so you can get to the mountains in no time at all - with much less hassel than picking up in the city. Our quiet village also gives you space and time to practise driving on the other side of the road or manuevering our larger camper.  If you want to explore the stunning beaches of East Lothian they are 15mins away !

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Q: What time can we pick up/drop off the van?

A: This can be agreed upon at time of booking and we do offer flexibility in this area. We can do our best to fit around arriving flights etc. However, due to changover of vehicles, particuarly in peak season a time must be agreed asap in advance of arrival - a change to your arrival can have a knock on affect on subsequent bookings later in day.

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Q: Do we need to clean the van on return? 

A: The van does not need professionally cleaned on return. All we ask is that you 

• empty the waste water 

• Empty the bins 

• strip the bed linen 

• empty and wipe the fridge and surfaces 

 

Q: What do we do in the event of breakdown or accident?

A:  Our vans are covered by the RAC breakdown service ( www.rac.co.uk) 24 hours a day 7 days a week. The RAC will come to you at the roadside and can fix on the spot or will take you to a nearby garage. In the event the van needs to be towed this is also included in the price. We will refund any nights lost to repairs that are not the fault of the driver. All of this is outline in our terms and conditions upon booking and confirming insurance. In the event of dangerous accidents the first call would be to 999. In the UK we have a non emergency police number (101) which is also useful if you are unsure. We also ask that you send us a whatsapp message to keep us updated and see if there is anything that we can do in the first instance to get you back on the road. The RAC is a great service but can take a few hours to arrive so please be prepared for a short delay. Unfortunately, although we do our best to maintain our vehicles with a trusted mechanic, these things happen.

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